Frequently Asked questions

Welcome to the Frequently Asked Questions page for Unsalted Candle Co.! We know that shopping online can sometimes raise questions, so we've compiled a list of the most common queries we receive from our valued customers.

CANDLE CARE

How do you take care of soy candles?

Each candle includes care and lighting instructions on the bottom label. Candles add a fragrant enhancement to living and work spaces and are safe to enjoy, but we encourage care and attention to the following guidelines:

  • First Burn: When you first light your candle, allow the wax to melt all the way to the outer edges of the container. Allowing a full melt pool guarantees an even burn (no tunneling) and maximum scent throw.
  • Maximum Session Burn Times: Never burn a candle for longer than four hours at a time. If a candle is burnt for excessive periods without being allowed to re-solidify, the excessive heat will cause the essential oil to burn out faster than it should.
  • Best Before Date: As all our candles are scented with plant-based, all-natural essential oils, we highly recommend using them within six months from the date of purchase.
    Putting Candles Out: Cover the candle with the lid to put the candle out. Blowing out a candle is not recommended as the wick may continue to glow and emit smoke.
  • Candle Storage: To ensure your candles are kept in optimum condition, keep them out of direct sunlight and store them in a cool, dark place.
  • Wick: We use 100% cotton, lead-free wicks. To provide the cleanest burn possible, trim your cotton wick to ¼ inch with a wick trimmer before lighting.
    Half Inch Rule: Discontinue use of a candle when there is ½ inch of wax left at the bottom of the jar. This will prevent possible heat damage to the counter/surface, or the container itself.
  • Safety: Do not leave candles unattended and place away from children and pets. Always place candles on a heat-resistant base, and set on a leveled and stable surface.

How Do I Store My Candles?

When not in use, candles should be stored in a cool, dry place, free from dust and protected from direct sunlight. Due to the all-natural products and dyes used in our coloured candle range, we recommend you avoid placing your candles next to windows or in direct sunlight as it may cause colour fading.

Can Your Jars Be Recycled?

Yes! They can also be repurposed in tons of different ways. For instructions and ideas, click here!

How Long Do The Candles Last?

Candle care is very important to ensure you get the maximum out of your candle. The large 500ml candle should have up to 70 hours burn time. You must ensure you trim the wick to about 5mm after each burn and before you light for the first time. First burn should be no longer than 4 hours and thereafter 3-4 hours maximum, or until at least a full melt pool has formed.

GENERAL ENQUIRIES

How Long Does Shipping Take?

We will do everything we can to deliver your order as quickly as possible.

  • Orders placed before 12pm AEDT weekdays (excluding Monday) will be dispatched same day.
  • Orders placed after 12pm AEDT will be shipped the following business day.

Standard delivery is free for orders $200 and over.

What Payment Methods Do You Accept?

Can I Track My Order Once It Has Been Tracked?What Is Your Returns Policy?Do You Offer International Shipping?

Didn't find what you were looking for? Feel free to contact us at any time!

ABOUT US

OUR POLICIES

CONTACT

Questions or comments? Drop us a line, we'd love to hear from you. Contact Us

Join our members list to receive the latest access to new arrivals, VIP events and sale previews.

Email

Payment methods© 2023INSPIREDTHEME RADIANT- THEME CREDIT - ALL RIGHTS RESERVED

What Payment Methods Do You Accept?

We accept all major credit cards including Visa, Mastercard and Paypal.

If your credit card is in any other currency, the rate of exchange will be that of your card issuer and you may be charged an international fee by them.

Can I Track My Order Once It Has Been Tracked?

Your tracking link will be sent in your dispatch email.

For any other tracking information please contact customer care by emailing support@radiant.com or by calling 012 - 3456 - 789.

What Is Your Returns Policy?

If for some reason you are not completely satisfied with your purchase, you can return or exchange your item.

All items must be returned within 14 days of receipt of your order with the completed Online Returns Form enclosed, and must be returned new, unused, and in the original packaging with all Radiant garment tags and labels attached.

The cost of return and care of the goods for orders under $200 are your responsibility until they reach us, therefore we recommend for security purposes, that you insure the parcel for the value of the goods and retain your Proof of Postage Receipt. For orders over $200 we offer free returns.

Once your return has been received at our warehouse we will inspect the returned item(s) and providing the order has been sent back as per the Radiant Returns Policy, we will process your return request within 10 days of receiving your returned goods and will send you an email notification to confirm this.

Do You Offer International Shipping?

Radiant currently ships online orders to Australia, New Zealand, United States, United Kingdom, Canada, Singapore, Brazil, China, Germany, Greece, Hong Kong, India, Ireland, Italy, Japan, Malaysia, Mexico, Netherlands, Philippines, Poland, Romania, South Korea, Spain, Sweden, Switzerland, Taiwan and Vietnam.

Didn't find what you were looking for? Feel free to contact us at any time!